• Collecting and analyzing the requirements for the systems.

• Evaluate user requirements in coordination with vendors for systems analysts and programmers and conduct impact analysis.

• Maintain an overall requirements profile, for future actions and plan the systems version accordingly in coordination with vendors and programmers.

• Coordinate with technical and business staff from other government organizations for business analysis and systems support, as required.

• Fully understand functionality of systems and be able to judge the impact of business requirements on the system design and architecture.

• Provide business solutions by investigating without drastic impact on existing functionality of applications.

• Evaluate bugs severity, user requirements of immediate actions and future systems improvements.

• Maintain up-to-date information about all applications, including their platform, technology, servers details, support contract vendor and details, and ensure their information is maintained in the System Architect tool.

• Create, modify and maintain Application Support Process based on changing business requirements.

• Ensure that the software systems are running smoothly, without any interruption and issues are reported to the development team for resolution.

• Manage vendors and monitor and report on application SLAs.

• Assess and approve standard and non-standard software requests made by staff based on business requirements.

• Perform other responsibilities associated with this position appropriate.

• Bachelors degree in information technology or any similar degree from a globally leading University, 8 years of experience or above in IT, which the last 3 years are assigned and executed similar duties

• customers and colleagues.

• Fluent in English and Arabic, reading, writing and speaking.

Trans Skills