Job Description

Role: Business Analyst

Skill: Business Analyst, Siebel CRM, Agile

Description:

Experience

Document and analyze user business processes and requirements


Conduct testing of new or modified systems


Serve as communications link between user and technical group


Provide ongoing user support including troubleshooting and resolution of system issues


Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis


Assisting users with setup of campaigns/events


Monitoring quality of data and processes Creating reports and queries


Adding/Removing users, training new users and maintaining user documentation


Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality


Experience in Agile projects (Scrum, Kanban)


Qualifications for CRM business analyst

Proven experience in of functional design, business change, Operating model design and process design


Understanding of the software development life cycle principles, background in software development


Strong background in business analysis and/or system analysis


Experienced in UAT and bug fix


Prior experience in Siebel CRM projects is highly preferred


Background in insurance industry is a definite advantage


About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.