About VirtusaAdd the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.Why would you not like to be part of this exciting and award-winning team? Dont listen to us, listen to our customers.( ; & )Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth one that seeks to provide you with exciting projects, opportunities and work with state-of-the-art technologies throughout your career with us.Role: Senior Business AnalystSkill: Business Analyst - CRM (MSCRM/Siebel/ SFDC), banking domainDescription:\xc2\xb7 Document and analyze user business processes and requirements\xc2\xb7 Conduct testing of new or modified systems\xc2\xb7 Serve as communications link between user and technical group\xc2\xb7 Provide ongoing user support including troubleshooting and resolution of system issues\xc2\xb7 Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis\xc2\xb7 Assisting users with setup of campaigns/events\xc2\xb7 Monitoring quality of data and processes Creating reports and queries\xc2\xb7 Adding/Removing users, training new users and maintaining user documentation\xc2\xb7 Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality\xc2\xb7 Experience in Agile projects (Scrum, Kanban)Qualifications for CRM business analyst\xc2\xb7 Proven experience in of functional design, business change, Operating model design and process design\xc2\xb7 Understanding of the software development life cycle principles, background in software development\xc2\xb7 Strong background in business analysis and/or system analysis\xc2\xb7 Experienced in UAT and bug fix\xc2\xb7 Prior experience in Siebel CRM projects is preferred.\xc2\xb7 Background in insurance industry is a definite advantage.

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