Job Description

We're Hiring! Business Analyst - Airline Domain

Looking for an experienced

Business Analyst (3-5 years)

with airline & eCommerce expertise to join our team in

Dubai (Hybrid)

. If you have strong

IT business analysis skills

, experience with

airline booking systems

, and a passion for digital transformation, apply now!

Location:

Dubai (Hybrid)

Skills:

Business Analysis With Airline eCommerce, API Integrations, Agile, SQL

Domain:

Airline

Key Responsibilities:

Requirement Gathering & Documentation:

Conduct stakeholder meetings and create Business Requirement Documents (BRD) & Functional Specifications.

User Journey Mapping:

Define customer personas, user flows, and use cases to enhance digital experiences.

Stakeholder Management:

Collaborate with cross-functional teams including marketing, IT, operations, and customer service.

Gap Analysis & Impact Assessment:

Identify system gaps and recommend improvements.

Agile/Scrum Methodologies:

Work in Agile teams, write user stories, and track project progress.

Problem-Solving & Critical Thinking:

Address booking, payment, and integration challenges.

Communication & Presentation:

Bridge the gap between technical teams and business stakeholders.

Collaboration & Leadership:

Work with vendors, developers, and IT teams for seamless implementation.

Technical Skills:

Mobile & Web Technologies:

Understanding of iOS, Android, and cross-platform development.

Data Analysis & SQL:

Experience with Google Analytics, Firebase, and basic SQL queries.

API & Web Services:

Understanding of RESTful APIs and third-party integrations.

Mobile App Testing:

Knowledge of manual & automated testing (Appium, Selenium, Espresso).

KPI Tracking:

Monitor app performance using DAU, MAU, and conversion rates.

Domain Knowledge (Airline & eCommerce):

Experience with airline

booking engines, ticketing systems, and digital sales channels

. Understanding of

ancillary revenue strategies

(cross-selling, upselling, bundling). Knowledge of

Passenger Service Systems (PSS)

and frequent flyer program integrations is a plus. Awareness of

NDC (New Distribution Capability)

and airline compliance standards is an advantage..
Job Type: Contract
Contract length: 12 months