Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company. We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities. Reporting to the Broker Sales Team Manager, you will be responsible for handling incoming queries from web based customers, brokers and intermediaries to meet their needs and complete the sale where appropriate. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and developing relationships with key brokers and partners. In addition, this role will be involved in supporting across all areas of Broker Service to ensure that we continue to drive our focus on Customer Centricity and deliver on the following metrics,

• Sales
• Broker Channel development and Relationship Management
• Persistency

Main duties and responsibilities:

• Strive to achieve company KPIs across Sales
• Communicate effectively with team and senior management
• Provide the highest levels of broker support, striving for first contact resolution
• Ensure that all operating procedures and regulations are followed in line with FSA and Cigna guidelines
• Monitor turn-around times to ensure contacts are settled within required time scales
• Build relationships with internal departments to ensure all resources are utilized to the benefit of the Broker
• Actively support all team members and provide resource to enable all operational goals to be achieved

Experience Required:

• Sales experience within a Customer Service/ Contact Centre environment is essential
• Demonstrated experience working within a team environment
• Experience of working in a multilingual capacity would be beneficial
• Outbound sales experience and a good knowledge of insurance products is preferred
• A proven track record of success

Skills and Qualities:

• Exceptional interpersonal skills with good verbal and written communication
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise, prioritise and manage workload to meet individual and team targets
• Customer focused with ability to identify and solve problems
• Ability to quickly identify customer needs in a professional and confident manner
• Ability to exercise judgement
• Maintain a positive attitude and good work ethic
• Be flexible and open to change

Whilst your typical shift pattern will be covering the Asian Broker Market, in order to service our international client base you should be flexible to work shifts over 24 hours a day over 6 days a week if required. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.