Job Description

Notice period : Immediate Reporting to : Branch Manager Specific Roles and Responsibilities Managing restaurant staff's work schedules Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. Checking in on dining customers to enquire about food quality and service. Monitoring the restaurants cash flow and settling outstanding bills Reviewing customer surveys to develop and implement ways to improve customer service. Resolving customer complaints in a professional manner. Oversee all front and back of the house restaurant operations Organize workflow and ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback and coaching Receive complaints and resolve problems Maintain timekeeping and personnel records Pass on information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift. Communicate effectively both verbally and in writing, to provide clear direction to the staff. Observe performance and encourage improvement where necessary Ensure staffing levels for all outlets are accurate based Event and business needs. To carry out all the roles and responsibilities of the junior level as and when required. Pre-requisites Graduate in Hospitality, Travel and Tourism, or Hotel Management 3-5 years of minimum experience in a restaurant or related industry Minimum 2 years of experience in a management role within a restaurant or hotel Fluent in English (Speaking, Reading, Wiring) Character requirements Pleasing Personality: Positive, Energetic, Motivated & Optimistic Courteous, Respectful & Polite Excellent attention to detail, observation and memory Shows Compassion and is caring and driven Able to demonstrate a clear passion for the F&B and Service Industry Excellent face-to-face and telephone communication skills Ability to handle significant stress and pressure A good listener, and able to consider all information Flexible and willing to work long hours Advanced knowledge of Microsoft Office package -Word, Excel and Power Point