• Responsible for the overall operations and medical excellence of the Clinics, in collaboration with all departmental heads.
• Responsible for advancing the interests of the facility, as expressed in its Vision and Mission statements.
• Responsible for providing the highest level of effective representation to the facility system and the community which it serves.
• Accountable for generating growth opportunity in overall clinical operations of the facility by developing and implementing strategic sales plan.

• Responsible for the day-to-day administrative operations of the facility, the delegation of duties and the establishment of formal means of accountability.
• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
• Provide support to the clinical, operational and facility services throughout the facility.
• Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility.
• Manages and oversees that all documentation is correctly presented prior to patient\'s files being used and returned thereafter to medical records.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients.
• Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements.
• Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction.
• Take corrective action in situations requiring immediate intervention including interpretation and administration of company policy and work rules.
• Accountable for the provision of high-quality patient care, based on a competent understanding of patient / staff / medical / customer needs within established policies, procedures, and protocols.
• Ensures the timely update of policies and operational procedures manuals in accord with UAE laws
• Document pertinent information, actions, and decisions; and communicate to the appropriate leadership.
• Ensures that an annual audit is conducted, and appropriate actions are taken in accordance with the findings.
• Participate in Quality and Accreditation activities such as MOH, JCIA, OSHAD, FANR, etc.
• Ensure that quality of services is provided as per standards of applicable health authority.
• Ensures that safety of all employees, patients, physicians, guests, visitors, and others is adequately addressed and protected.
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
• Function as on-site coordinator for internal/external disaster or other major events
• Responsible for the effective representation of the facility at appropriate public, civic and other organizational activities, and meetings.
• Perform other duties and tasks assigned by the Line Manager within the scope of his/her job

• Suitable Graduation Degree
• Master degree in Hospital Management (preferred)
• Minimum 6 years of experience in an aesthetic clinic/set-up with at least 2 years in a similar role

NMC Healthcare