JOB SUMMARY:

Nespresso UAE is looking to hire Boutique Managers for the Nespresso Dubai Boutiques, who will own their assigned boutiques. They will be responsible to manage the boutique team and daily operations so that the whole team delivers on the customer experience in line with our Nespresso Brand standards, embodying the Nespresso Brand Image as defined by the Head Quarter guidelines. The Boutique Manager manages is accountable for the boutique's business performance, team recruitment, management, development, and performance. Our Boutique Managers are accountable for the overall execution of any practices required from Nespresso Boutique from stock management, cash, and card management, visual merchandising, customer management & data protections. More importantly the Boutique Managers will act as role models to the whole boutique team. Be a part of Nestl\xc3\xa9. Be a force for good. Help us make a real difference on a global scale. With a presence in almost 190 countries, were dedicated to our purpose of unlocking the power of food to enhance quality of life for everyone. Whether you're starting or continuing your career, explore how you can work with us. Innovate, challenge and drive change When you join Nestle, you join a collaborative, agile working environment that stretches your thinking and encourages innovation and an entrepreneurial spirit. You also become part of a Nestl\xc3\xa9 culture that is rooted in respect, empowered to experiment and to learn from failure. At Nestl\xc3\xa9, we expect you to step outside your comfort zone. Here, you can be confident to innovate, challenge and drive change. Your voice is listened to, valued and has genuine impact, because experience has taught us that we achieve far more together than we can alone. Find a place to learn, develop and grow Present in almost 190 countries, we offer a global platform for you to learn, develop and grow to your full potential. The scale of our business offers global career opportunities across different brands and products, and the opportunity to learn from the diverse range of skills and backgrounds of the colleagues around you. We both challenge and empower you to be the best version of yourself. Own your progress and be curious, flexible and ambitious to learn.

A DAY IN THE LIFE ...

Manages the Boutique Business and its performance:

• Solid boutique business analysis to drive business performance.
• Develop an annual business plan through analysis of business performance to implement concrete and appropriate action plans to deliver desired business objectives.
• Drive Self and Team to deliver business goals, providing sales leadership to stores teams to inspire and enable them to meet and exceed sales targets on a regular basis.

MANAGE THE BOUTIQUE TEAM:

• Directly responsible for building and maintaining a constructive, motivating, and pleasant working environment.
• Effectively communicates to all employees: e.g., Daily Brief, weekly touch base, monthly one on one, monthly team meetings.
• Completes all career development cyclical activities in line with the HR timelines.
• Ensure timely execution of the Company Procedures for new hires (Onboarding)

SUPERVISES OPERATIONS

• Acts as key liaison between store and the corporate retail team.
• Master's and sustain knowledge of the Nespresso Operations standards and ensures they are properly applied.
• Ensure compliance with all the other Nespresso Internal processes and standards that apply to the boutique.
• Ensure good management of operations through appropriate supervision and delegation: through appointment of either self, or Assistant Boutique Manager to the role of "Manager on Duty" that will supervise and coordinate all activities occurring both in the front and back offices.

SUPERVISES THE CUSTOMER MANAGEMENT

• Acts as an enthusiastic ambassador of Nespresso.
• Ensures visual merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation.
• Regularly monitor all Analysis and KPIs shared by the Manager on the quality and appreciation of the delivered Customer Experience.
• Executes perfect events to build the Nespresso Brand

WHAT WILL MAKE YOU SUCCESSFUL...

• Previous experience as Boutique Manager or Assistant Boutique Manager in retail/consumer Goods Company.
• Minimum 4-5 Years of extensive professional experience in retail required.
• Experience in Customer relationship management.
• Experience in retail project management processes and change management.
• Minimum of 3 years supervisory experience leading teams/people coaching, and development of direct reports is a must.
• Fluent in English & Arabic is a Plus

Position: Boutique Manager
Company: Nespresso UAE
Location: Boutique stores in Dubai and Abu Dhabi
Category: Coffee
Business Unit: Retail management

BENEFITS

When you join Nestl\xc3\xa9, youll enjoy a range of attractive employee benefits: Competitive remuneration Youll be recognised for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestl\xc3\xa9 products. You could even grab a bargain on retail products, services and activities. Location-specific opportunities Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more. International mobility We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestl\xc3\xa9s talent and our brands. Health and wellbeing at work Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities. Employee support More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed. Parental leave With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.

STUDENTS AND GRADUATES

At Nestl\xc3\xa9, we offer exciting opportunities to people early in their careers all around the world. For early-career employees People Academy Available company-wide, this self-paced digital learning program helps you to discover Nestl\xc3\xa9, its culture, principles and environmental commitments. Youll learn how to adapt fast, work collaboratively, manage yourself and build leadership skills. People Academy can be accessed worldwide and is available in 19 languages. For young people looking to start a career Nestl\xc3\xa9 needs YOUth equips young people with the skills they need to thrive in tomorrows workplaces. Focusing on employment/employability, entrepreneurship and agripreneurship, it has a range of initiatives in different markets, for example: Nesternship This program is available in Nestl\xc3\xa9's Asian markets. Its an e-learning module focused on helping job applicants to learn interview skills, and applicants receive tailored guidance on strengths and improvement opportunities when they complete the module.