Job Description

Description:

We are seeking a diligent and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for efficiently managing customer orders, ensuring timely communication with internal teams and external customers, and maintaining accurate records of transactions.

Responsibilities: Register orders on the system accurately and in a timely manner. Communicate with the credit team to release blocked accounts and resolve any issues. Dispatch orders from the system, ensuring accuracy and timeliness. Liaise with the sales team to communicate the availability of products as per customer purchase orders. Coordinate with the warehouse to fulfill orders with appropriate batches. Collaborate with the transportation team to align delivery schedules and logistics. Track actions on open orders and update their status regularly for effective order management. File documents efficiently to maintain organized records. Provide timely updates to both internal and external customers regarding order delivery status. Create credit notes as needed for order adjustments or refunds. Monitor the invoice submission process and ensure timely completion. Generate reports related to customer service tasks, including open orders, sales, and stock levels, to support decision-making and performance evaluation. Prepare and update the daily shipment report to ensure timely and accurate communication with the sales team regarding deliveries. Compile and analyze monthly DIFOT data to track delivery performance, identify trends, and support supply chain improvements.

Qualifications: Bachelor's degree or equivalent work experience in a related field. 3 to 5 years of experience in customer service or a similar role. Excellent communication skills, both verbal and written. Strong organizational and multitasking abilities. Proficiency in using computer systems and software, especially MS Office and Sage Ability to work effectively in a fast-paced environment and under pressure. Attention to detail and accuracy in data entry and record-keeping. Join our dynamic team and contribute to delivering exceptional customer service experiences. If you are passionate about customer satisfaction and thrive in a collaborative environment, we encourage you to apply!

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