Job Description

Overview

***This position is physically located in Kuwait in support of LOGCAP***

Under supervision of Billeting Manager the Billeting Supervisor manages billeting staff and lodging, ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA). Primary POC between customer and Vectrus to determine customer's billeting needs and priorities, communicates protocol to staff regarding customer lodging assignments, and resolves issues.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Manages billeting staff and lodging, ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA).

+ Primary POC between customer and Vectrus to determine customer's billeting needs and priorities, communicates protocol to staff regarding customer lodging assignments, and resolves issues.

+ Responsible for providing living quarters for PCS, TCS, TDY, or R&R Soldiers daily.

+ Exact knowledge of all employees and their responsibility for the housing office, and participate in the career development of employees.

+ Able to react to last minute changes in a timely manner.

+ Manage the day to day cleaning of billets which house the PCS, TCS, TDY, and R&R Soldiers.

+ Oversee the administrative processing and maintenance of Housing documents to reflect losses, gains or applicable changes of personnel and equipment.

+ Plans, develops, and directs logistical and coordination support for multiple and simultaneous billeting and furnishings support requirements.

+ Interfaces with designated government representatives (i.e....,COR, ACO, ACC), Vectrus Management, and other Vectrus Contractor elements to assure smooth operations and compliance with Government directives, standards , and needs.

+ Responds to all Quality/Safety non-compliance concerns/issues (i.e., Customer comments, ICARs, NCR's) to quickly resolve findings, identify, and implement measures to prevent further occurrences

+ Develops SOP's, work instructions, and training plans that support contractual requirements

+ Reviews and approves bi-monthly work schedules, subordinate work assignments, time cards, and initiates overtime forecasts requests as needed to meet mission requirements.

+ Responsible for Key control, property book, and GFE accountability of all equipment for the housing office.

+ When opening occur in the sections, request replacements through the Sr. Housing Manager, and assists as necessary in the interviewing process and recruitment of potential candidates for employment to housing.

+ Performs other duties and assignments as required.

+ This position description is subject to change at any time as needed to meet the requirements of the program or company.

Qualifications

+ Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

+ High school graduate or equivalent

+ Ability to obtain host nation driver license.

+ Must CAC Eligible and/or able to obtain a CAC

+ Experience:

+ Minimum of seven (7) years of experience in customer service, hotel/military housing management, housekeeping, or related experience

+ Three (3) to five (5) years supervisory responsibility.

+ Skills:

+ Fluent in spoken and written English.

+ Familiar with military rank structure, and US Army regulation and pamphlets.

+ Proficient in intermediate-level MS Office software applications such as Word, Excel, Access and Power Point.

+ Flexible with excellent interpersonal skills.

+ Able to recognize and quickly resolve customer issues, and work independently with little or no supervision.

+ Handle multiple tasks at any given time.

+ Demonstrate strong leadership and influencing skills.

+ Supervisory Responsibilities:

+ Must have the ability to work effectively with all levels of employees, including top, middle and supervisory levels of management.

+ Requires a collaborative work style, fostering cooperation and teamwork.

+ Working Conditions:

+ Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.

+ Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).

+ Includes some industrial production environment conditions as well.

+ Physical Requirements:

+ Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects.

+ Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.

+ Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.

+ Must comply with all Fire and Safety Regulations and post policies

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.