Job Description

Key Responsibilities:

• Greet clients and their pets with a friendly and professional demeanor.

• Answer phone calls, respond to inquiries, and schedule appointments.

• Process patient check-ins and check-outs, including collecting payment and issuing invoices.

• Maintain client and pet records, ensuring accurate and up-to-date information in the clinic's database.

• Assist with maintaining a clean and organized reception area.

• Provide clients with detailed information about services, treatments, and medication.

• Manage appointment schedules for multiple veterinarians.

• Handle and direct emergency cases as needed.

• Assist the veterinary team with administrative tasks and other duties as assigned.

Qualifications:

• Can speak both English and Arabic

• Preferably living in Ajman or willing to relocate.

• High school diploma or equivalent; additional education or certification in veterinary office management is a plus.

• Previous experience in a receptionist or customer service role, preferably in a veterinary or healthcare setting.

• Strong communication skills, both written and verbal.

• Ability to multitask, stay organized, and maintain a calm demeanor in a fast-paced environment.

• A passion for animals and empathy for pet owners.

• Proficiency in Microsoft Office Suite and ability to learn new software systems.

• Ability to handle sensitive or emotional situations with care and professionalism.

• Experience with scheduling software or medical record systems is a plus.

Benefits:

• Competitive salary.

• Health insurance options.

• Paid Annual leave

• Opportunity to work in a supportive, animal-loving environment.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Ajman: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• English and Arabic (Required)