Job Description

Bilingual Customer Service Representative-English and German Speaking

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.

We're seeking a detail-oriented and thoughtful person from Kenya, Morocco, or Namibia to join our growing team to meet an existing client's needs. (Immediate hire)

RESPONSIBILITIES

? You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.

? You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.

? You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.

ABOUT YOU

? You have previous experience delivering exceptional customer service.

? You are proficient with support tools like Zendesk, Slack, and Google Sheets.

? You are patient and have an empathetic approach to understanding user needs.

? You can explain solutions, provide guidance, and build relationships clearly

? You have exceptional written and verbal communication skills in English and German

BENEFITS

The flexibility of working from home, this a remote and full-time position

Work with clients in the USA, EU, and elsewhere

Extensive opportunities to learn from, and work with, high-performing colleagues

Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!