Job Description

General Service Standards

Be familiar with general industry standards of service of both food and beverages

Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP's)

Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers

Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures

Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile

Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required

Delivery of Orders

Be familiar with general industry standards of service of both food and beverages

Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP's)

Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers

Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures

Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile

Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required

Marketing and Business Development

At all times you are expected to promote the Company and distribute menus, flyers and

promotional material to all potential customers, and in buildings, villas and compounds as requested or directed by the Store Manager, Supervisor, Dispatcher or Senior Team member on Duty

To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material

Equipment and Vehicle Responsibilities

Always handle Company assets and all equipment with utmost care and maintain them in the best working condition

Always keep your assigned vehicle clean and tidy at all times

Keep your delivery bag and equipment clean and tidy at all times

To abide by the traffic laws of the Emirate of Abu Dhabi and the UAE and to avoid incurring traffic violations, penalties and fines

To ensure that your assigned vehicles registration papers are available, and up to date

To ensure that your assigned vehicle is working correctly and has sufficient petrol at the

beginning and end of your shift

To report any equipment failures/problems to the Branch Manager or Supervisor/Dispatcher on duty, as soon as any issue is noticed

To communicate any maintenance requests to the Branch Manager or Supervisor/Dispatcher on duty as soon as possible

General Responsibilities

Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times

Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook

Follow Company timekeeping procedures with respect to your assigned duty and shift timing

Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)

Attend departmental meetings as requested or required

Attend to any reasonable request of the Branch Manager or Supervisor on duty

Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community

Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergency

Self-Learning & Development

Engage in Training Sessions when required

Develop detailed product knowledge

Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis

Confidentiality & Ethics

Ensure full compliance with the Company's Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;

Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person

Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch

Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.

Pre-requisites

• Associate degree in related field
• 0-2 years of experience in hotels/restaurants/customer service - preferred
• Character requirements

- Pleasing Personality: positive, cheerful demeanor

- Ability to communicate, read and write comfortably in English

- Excellent face-to-face and telephone communication skills

- Ability to handle significant stress and pressure

- To uphold and promote the values and objectives of Pizza Di Rocco and promote them at all times

- To always conduct themselves in a professional manner

- Physically fit and able to stand and walk during the full shift

Job Type: Full-time

Pay: Up to AED2,500.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Valid UAE driving license (Required)