General Service Standards \xc2\xb7 Be familiar with general industry standards of service of both food and beverages \xc2\xb7 Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOPs) \xc2\xb7 Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers \xc2\xb7 Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures \xc2\xb7 Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile \xc2\xb7 Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required Delivery of Orders \xc2\xb7 Be familiar with general industry standards of service of both food and beverages \xc2\xb7 Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOPs) \xc2\xb7 Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers \xc2\xb7 Cross-train for all F&B service positions including table service (dine-in) & call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures \xc2\xb7 Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile \xc2\xb7 Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required Marketing and Business Development \xc2\xb7 At all times you are expected to promote the Company and distribute menus, flyers and \xc2\xb7 promotional material to all potential customers, and in buildings, villas and compounds as requested or directed by the Store Manager, Supervisor, Dispatcher or Senior Team member on Duty \xc2\xb7 To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material Equipment and Vehicle Responsibilities \xc2\xb7 Always handle Company assets and all equipment with utmost care and maintain them in the best working condition \xc2\xb7 Always keep your assigned vehicle clean and tidy at all times \xc2\xb7 Keep your delivery bag and equipment clean and tidy at all times \xc2\xb7 To abide by the traffic laws of the Emirate of Abu Dhabi and the UAE and to avoid incurring traffic violations, penalties and fines \xc2\xb7 To ensure that your assigned vehicles registration papers are available, and up to date \xc2\xb7 To ensure that your assigned vehicle is working correctly and has sufficient petrol at the beginning and end of your shift \xc2\xb7 To report any equipment failures/problems to the Branch Manager or Supervisor/Dispatcher on duty, as soon as any issue is noticed \xc2\xb7 To communicate any maintenance requests to the Branch Manager or Supervisor/Dispatcher on duty as soon as possible General Responsibilities \xc2\xb7 Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times \xc2\xb7 Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook \xc2\xb7 Follow Company timekeeping procedures with respect to your assigned duty and shift timing \xc2\xb7 Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy) \xc2\xb7 Attend departmental meetings as requested or required \xc2\xb7 Attend to any reasonable request of the Branch Manager or Supervisor on duty \xc2\xb7 Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community \xc2\xb7 Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergency Self-Learning & Development \xc2\xb7 Engage in Training Sessions when required \xc2\xb7 Develop detailed product knowledge \xc2\xb7 Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis Confidentiality & Ethics \xc2\xb7 Ensure full compliance with the Companys Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company; \xc2\xb7 Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person \xc2\xb7 Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch \xc2\xb7 Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed. Pre-requisites

• Associate degree in related field
• 0-2 years of experience in hotels/restaurants/customer service - preferred
• Character requirements

- Pleasing Personality: positive, cheerful demeanor - Ability to communicate, read and write comfortably in English - Excellent face-to-face and telephone communication skills - Ability to handle significant stress and pressure - To uphold and promote the values and objectives of Pizza Di Rocco and promote them at all times - To always conduct themselves in a professional manner - Physically fit and able to stand and walk during the full shift Job Type: Full-time Pay: Up to AED2,500.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Valid UAE driving license (Required)