Job Description

Job Summary

- Serve the Office solution machines from the all perspectives. From Installation, Servicing to Customer complain management are being designated for a vending Servicer to meet and exceed customers' expectations.

Responsibilities and Duties

Serving the Customer - Support in Installing, delivery, move and pickup the equipment to minimize customer downtime - Educate customers on Products, basic equipment repair and up-keep procedures to minimize avoidable calls. - Performing preventive maintenance

- Collect accurate and complete customer information - Prioritize and schedule equipment moves on a daily basis to meet customer's windows

- Invoice submission, payment collection.

Planning Development and Execution

- Install, deliver, move and pickup the equipments in a cost effective and in timely manner if required. - Follow a daily journey plan to be efficient in machine time to serve - Report any missing/relocated machines - Maintain good relation with customers & deliver high level of service - Inspect machines and meters to determine causes of malfunctions and fix minor problems - Contact superior or make arrangements for the removal of machines in cases where major repairs are required. Solving Problems - Actively participate in team problem solving to improve customer service and productivity.

- Attend Customer complains at all times.

Handling Housekeeping and Safety - Perform all activities in a safe manner - Operate service vehicles per local safety standards - Maintain service vehicle in a clean and organized manner - Insure that activities performed meet government regulatory standards - Wear belts when lifting / moving heavy objects

Qualifications and Skills

High School

Ability to speak Multiple Languages.

Experience on UAE roads

Benefits

Medical Insurance

30 days paid leave salary per annum

Job Type: Full-time

Pay: AED3,000.00 - AED3,300.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service customer service: 1 year (Required)

License/Certification:

• Valid UAE driving license (Required)

Application Deadline: 20/11/2024