Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionThe Bellman Supervisor is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests\' luggage, communication of information and handling guest requests. The Bellman Supervisor is responsible of running the Bell Desk and monitor the Ground Lobby.Responsibilities

• Run the Bell Desk in the ground lobby.
• Maintain Long Term Storage Log via GoConcierge.
• Audit the Luggage room weekly.
• Remove luggage from guest rooms upon check out
• Be familiar with all hotel services including spa and dining.
• Initiate contact with guests entering the hotel.
• Approach guests needing assistance.
• Ability to ensure security of guestroom access.
• Ability to understand guest inquiries and provide responses.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
• Ensure all the FLHSS&E requirements and procedures are followed by the team
• Supervise and manage the bell team, including hiring, training, scheduling, and performance evaluations.
• Prepare and review reports related to bell staff performance, guest satisfaction, and operational efficiency.

Skills & Qualifications

• Senior School qualification or equivalent
• Minimum 3 years\' experience working in a 5-star hotel environment.
• Minimum 2 years\' Door or Bell experience
• Previous experience working in the Middle East Region is an advantage
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service and the ability to interact effectively with guests and colleagues
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Able to lift heavy luggage and exert physical effort in placing, removing and transporting guest luggage.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Apply NowFirst Name (required) e9c5ed64Last Name (required) 6fc2f5f2Email (required) 299772b4Apply Please wait... DoneThank youWe welcome YOU - talented and qualified individuals - to be a part of our team in delivering a legendary service to our guestsWe seek an experienced and dedicated Concierge Supervisor to lead our Concierge pre-opening team and elevate our guest's stay with exceptional personalized service. If you are committed to contribute and ready to be part of the success of the Hote...We are currently looking for a passionate Guest Relations Supervisor to join our dedicated pre-opening team. If you are the committed to deliver exceptional service to guests, ready to contribute and be part of the success of the Hotel, we invite ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 7a77048fLast Name (required) b4bb18e3Email (required) b0342a99Job Alert db86546cDepartments c1aa94a4 Departments b1b1c20aCategories 78930a62 Categories 0627887bHotel/Offices 77090859 Hotel/Offices c4a6953dSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental