An ideal candidate must have a previous experience working as waiter/waitress in a luxury property and speak Russian language in addition to English.Responsibilities

• Act as a hotel ambassador at all times.
• Deliver luggage to the guest room within 7 minutes.
• Ability to exert physical effort in placing, removing and transporting guest luggage.
• Deliver messages, packages and facsimiles within 7 minutes of receipt.
• Deliver newspapers to all guest rooms.
• Remove luggage from guest rooms upon check out
• Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
• Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
• Polish brass luggage carts and maintain cleanliness of carts.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and colleagues as part of a team.
• Ability to be flexible as the job changes.
• Obtain department keys and radio / phone; ensure security of such.
• Be familiar with the entire room product including IT&T equipment
• Be familiar with all hotel services including spa and dining.
• Initiate contact with guests entering the hotel.
• Approach guests needing assistance.
• Ability to ensure security of guestroom access.
• Ability to understand guest inquiries and provide responses.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
• Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone
• Assist Door Person with unloading and loading of vehicles.
• Collect and record guest preferences.
• Follow requirements in terms of logbooks, control sheets, etc.
• Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge
• Ability to work flexible hours, including weekends, holidays and evenings.
• Provide guestroom and hotel tours.
• Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Follow all the FLHSS&E requirements and procedures

Apply NowFirst Name (required) 80fbe8e4Last Name (required) 5fcd7dbdEmail (required) 14970a5fApply Please wait... DoneThank youWe are looking for polished and attentive Bellman to provide exceptional service to guests from the moment they arrive until their departure. If you are a service-oriented professional, ready to contribute to our Hotel's success, we invite you to ...We seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests\' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...The Head Hostess is responsible for ensuring that the guests are welcomed and well taken care of. Head Hostess oversees greeting, seating, and coordinating the activities of the Restaurant. This position works to ensure a smooth flow of service to...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 631159b5Last Name (required) 16dbc925Email (required) 3b6caa4fJob Alert 91667e54Departments e4b0cec4 Departments 2ada3c56Categories 52206cec Categories 389611c2Hotel/Offices 62f33afa Hotel/Offices 1a989e00Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental