Job Description

Check the daily arrival list for VVIPs or guests with special functional needs. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage and return the identification slips to guests. Assists guests with luggage to the front desk. Escorts guests to room, placing luggage in the room assigned by the front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities Delivers faxes, messages, packages and flowers to guests' rooms and other offices. Provide items on loan to guests and collect the items back from guests before departure. Inform the Front Desk Cashier to charge items given on loan, in case there are any charges applicable. Ensure the efficient delivery and collection of group luggage. Ensure that the guest has verified that all luggage has been accounted for. Ensure safe storage and collect ticketing of guest coats and personal items. Assist guests with Long-term luggage storage requests / Left luggage requests. Update and file the left luggage request form / Long Term luggage request form. Update and file errand cards. Update the Luggage movement register. Transport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest. Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service. Assist the senior Concierge on duty with their duties during busy periods and breaks. Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries. To provide an efficient luggage storage, delivery and collection service. Perform any other work as and when assigned by the management. Hotel loyalty programs
Job Type: Full-time

Pay: AED1,100.00 - AED1,400.00 per month