Job Description

Key Responsibilities:

Guest Assistance:

Greet guests as they arrive at the hotel and assist with their luggage. Escort guests to their rooms, offering them information about hotel amenities. Open doors, hailing taxis, and assisting guests with check-in/check-out processes.

Luggage Handling:

Safely transport luggage to guest rooms and other hotel areas. Ensure luggage is properly stored, retrieved, and delivered on time.

Hotel Orientation:

Provide guests with information about hotel facilities such as restaurants, fitness centers, pools, and other services. Answer guest questions regarding local attractions, transportation, and nearby services.

Deliveries and Requests:

Deliver items (e.g., newspapers, packages, food, etc.) to guest rooms. Respond to special guest requests, such as providing extra bedding or items for rooms.

Maintenance of Lobby and Public Areas:

Ensure the lobby and entrance area are clean and presentable. Assist with organizing luggage carts and maintain proper storage for guest belongings.

Security and Safety:

Monitor the safety of guest luggage in public areas. Ensure that any lost or misplaced items are returned to the appropriate guest.

Guest Services:

Offer exceptional customer service by ensuring a positive experience for guests. Maintain a professional, friendly demeanor and anticipate guest needs.

Skills & Qualifications:

Communication Skills:

Must be able to interact with guests and other hotel staff effectively.

Physical Stamina:

The role requires carrying and lifting luggage.

Customer Service:

Strong focus on providing excellent service and assisting guests.

Attention to Detail:

Able to keep track of luggage and guest preferences.

Multitasking:

Ability to handle multiple tasks at once, such as assisting with luggage while addressing guest requests.

Preferred Experience:

Previous experience in hospitality or a customer service-related role. Basic knowledge of the hotel's offerings and local area.

Work Environment:

Bellboys typically work in hotels, resorts, or other accommodations, often stationed in the lobby or near the entrance. Hours may vary and include evenings, weekends, and holidays.
Job Types: Full-time, Contract
Contract length: 24 months

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required) Arabic (Required)
Expected Start Date: 01/04/2025