Overview

Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collections restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the worlds first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubais hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times.
• Maintain an awareness of guest profiles through the OPERA guest profile system.
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.
• Inform guests of property amenities services and hours of operation and local areas of interest and activities.
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
• Establish and control the duty roster in accordance with business needs.
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Assist Concierge and Front Office staff with guest requests and services as needed.

Desired Skill & Expertise

• At least 1 year experience working as a Bell Captain in a 4* property.
• Atleast 1 year experience Front Office computer literacy (e.g., OPERA, Hotel PMS, VICAS, Ms Office etc.).
• Possess good English communication skills along with strong interpersonal and problem solving abilities.
• Should be customer driven with an extremely proactive personality and an outgoing and approachable character.
• Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must have the ability to handle a multitude of tasks and Guest requests.

The First Collection