Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Primary Responsibilities Operation
Greet and welcome guests at the main entrance
Assist in driveway management
Assist arriving and departing guests by opening and closing car and taxi door
Maintain a clean and tidy entrance and baggage room
Ensure timely pick up and deliveries pertaining to baggage handling
Provide information and/or assistance to guests as and when required
Try to remember individual guest\xe2\x80\x99s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests\xe2\x80\x99 expectation/VOG target. Qualifications Knowledge and Experience
Secondary / High school education
Good reading and oral proficiency in English language
Minimum 1 year of relevant experience in a similar capacity
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required, training will be provided
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
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