• To be constantly up to date on information on in-house activities, restaurant concepts and hotel information, and to upsell the hotel's facilities and services at every opportunity.
• Supervises the activities of Bell Service personnel as follows:

• Checking-in/Checking-out of guests
• Delivering messages and/or packages to guests and offices
• Collecting deposit from guest for telephone and fax service
• Paging of guests and non-hotel guests at lobby or F&B outlets
• Welcoming of guests at the lobby
• Carrying of guests' luggage to/from guest room during check-in/check-out
• Assisting guest in luggage storage
• Delivering equipment borrowed from the business center to the guests/clients
• Rising and lowering of flags
• Parking of guests', clients and visitors' vehicles in the designated hotel parking area

• To always maintain a high standard of personal appearance and hygiene.
• Handles assignment of Bell Service personnel to undertake specific task as requested by guests.
• Answer telephone calls at the Bell Service counter and attend to guests' requests, inquiries and/or complaints.
• Responsible for the control of Key Baggage room. Ensure that only authorized bell service personnel enter the baggage room.
• Maintain a baggage logbook to monitor baggage's stored in the baggage room based on Baggage Claim Tag number and to record movement of baggage.
• Handle receipts of guests' luggage for temporary or long-term storage.
• Assure that every luggage is covered with a Baggage Claim Tag.
• Perform a quarterly inventory count of all unclaimed baggage together with income auditor to determine baggage for disposition. Prepare special report and present it to FOM.
• Roll the red carpet at the main entrance upon request.
• Responsible for proper use, maintenance and repair of Bell Service trolleys and other service carts. Initiate requests for repair of trolleys whenever necessary.
• Initiate requisition of supplies.
• Prepare work schedule on weekly basis.
• To have a complete understanding of the Hotel's employee handbook and adhere to the regulations contained within.
• To attend all F.O. meetings, training sessions/program that are requested by the Hotel's Management.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel's Employee rules & regulations.
• To report for duty punctually always wearing the correct uniform and name tag.
• Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.

Skills & Requirements:

• Previous experience in a similar role in a five-star hotel, resort experience will be a plus
• Diploma or vocational training in hospitality
• Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently

Apply NowFirst Name (required) 5aa1eec2Last Name (required) 2b753153Email (required) 7f9dea35Apply Please wait... DoneThank youThere are currently no jobs matching this criteriaSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) abf61f27Last Name (required) 1004cc29Email (required) f7b1bbf2Job Alert c71736c0Departments 960199a3 Departments c37fa12eCategories f5d3da98 Categories 824759e5Hotel/Offices ab8a5331 Hotel/Offices 0190c1a2Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental