Overview of the roleThe Beauty Specialist/ Makeup Specialist will play a key role in enhancing the beauty experience for our customers by providing expert makeup consultations, product recommendations, and demonstrations. The ideal candidate will have a strong knowledge of makeup techniques, products, and trends, particularly those relevant to the Middle Eastern market. This role requires a dynamic and customer-focused individual who can provide exceptional service and foster long-term customer relationships.What you will do

• Supports selling plans to deliver sales budget
• Carry out planogram and price change and maintain store appearance and merchandising standards
• Monitor stock level & ensure regular replenishment of stocks
• Conduct makeovers for customers
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates report on product shelf life
• Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
• Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
• Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.)
• Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
• Provides information to customers on regimen building

Commercial

• Monitors and delivers 100% Brand Product availability
• Monitors replenishments of stocks and product housekeeping in the selling area.
• Cleans and Maintains make up applicators and tools.
• Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.
• Checks proper implementation of promo call outs, hero display, price change etc.
• Attends to customers complaints with sincerity and understanding.
• Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards.
• Follow through on customers feedback and requests
• Conduct personalized makeup consultations, including color matching, skin type assessment, and style preferences.
• Provide expert recommendations on makeup products and techniques suited to individual needs and occasions.
• Demonstrate product application techniques, including foundation, eye makeup, and contouring, to educate customers on achieving desired looks.

Process

• Aligns with Store Manager on submission of sales tracker
• Maintains adherence to planogram implementation.
• Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.

People

• Plans and monitors Personal Development Plans In role development interventions.
• Ensures timely submission of Performance Review
• Implements action plans for employee engagements.
• Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).

Bayt