Spa Recruit Middle East are seeking a beauty educator for The Nail Spa in Dubai, UAE.Graduation A1 awards - previously known as (D32/33) vocational assessor /
730 teaching qualifications/ certificate in education, Minimum 5 years of
experience as a trainer in the beauty industryJob Role:To plan, organize and lead the training department and provide feedback to
the management and suggestions for additional requirements as per The Nail Spa Standardized
procedure. In-depth professional knowledge of beauty treatments and products and training
functions to implement and introduce information as required. Deliver product training to new and
existing clients. Play a key role in business development and retail of The Nail Spa.Job Responsibility:Training Plan:

• Identify opportunities and training needs where training add value to employee's career

development and improvement of organization and develop training programs

• Analysis of training needs through complaints document, delay documents and observation.
• To set up training plan as per training needs and analysis to support and achieve

organizational goal and individual training needs.

• Estimating training budgets and timelines as per the training plan
• Working closely with Spa in charge, E & Q department, HR department and ensuring delivery

within the timeline and approved budget.Training Delivery:

• Ensure excellent delivery of Training programs as per the organizational standards to new

and existing therapists.

• Design and development of Training course outlines based on training needs and

maintaining report on Training and Refresher courses within agreed formats and timescales.

• Ensure all TNS training processes and standards are applied in a way that is consistent across

the spas and is adopting best practice wherever identified.

• Identify, select and manage external training, agencies and providers necessary to deliver

required training to appropriate standards when required

• Managing the setting up of Training systems for new joiners and new spas in conjunction

with other departments.

• Organize training venues, logistics, transport, accommodation as required to achieve

efficient training attendance and delivery.

• Actively participate in the morning briefings and monthly meetings for reiteration of client

handling and customer services processes.Assessments:

• Pre, Mid and Post assessments of trainees during the training program and to be able to

identify and flag weak trainees.

• Regular assessment of all therapist for retraining, refresher training and new skill training

and ensure an annual refresher program for all therapist.

• Regular monitoring of complaint documents and directly interacts with clients whenever

required to solve treatment related issues.

• Regularize and monitor refresher training program and ensure an annual refresher program

for each receptionist.

• Being able to communicate information about Mystery shopper reports, training events in a

timely and professional manner to ensure spas are kept up to date about training and
development activities.

• Maintain a minimum number of complaints from clients on their customer handling.

Regular assessments through qualitative feedback mechanism to identify receptionist for
weaknesses in their customer handling before the clients complain.

• Conduct preliminary interview for receptionists to evaluate their level of skills and suitability

to the company.

• Leads and motivates staff at every step of the way, in training and outside the training space.

Record Keeping and Data Management:

• Develop and update SOP manuals for all customer services skills and quick references (palm

cards) for customer service handling.

• Keeping training materials up to date and innovates new training techniques to keep up with

the changing requirements and interest of the trainees.

• Maintain proper records of training assessment for each training program
• Maintain Mystery shopper reports and plan refresher and retraining program as required.
• Develop, maintain and strategize the Training calendar so as to ensure optimum no. of

training programs delivered and maintain database of Training program details.

• Prepare feedback or reports on training groups, targets and accomplishments
• Analyse the course & evaluations in order to judge effectiveness of training sessions and

develop recommendations for improvement.Essential Skills required:

• Creativity as a trainer to develop new training techniques and bring in new ideas and

concepts

• Enthusiasm in creating innovative solutions to common/ unique customers\' complaints.

Last review: Oct 2012

• Ability to use independent judgement to manage and impart confidential information
• High in observation, awareness and motivational skills
• Work under minimum supervision
• Energetic with a positive attitude.
• Willingness to work with a flexible schedule.
• Attention to detail with an ability to analyse data and provide recommendations
• Proactive and Team Player
• Willing to accept challenges and able to meet them
• Sensitive to other cultures

This job description is not exhaustive and may be amended for future business needs

Spa Recruit Middle East