Job Summary

• Identify opportunities and training needs where training add value to employee's career development and improvement of organization and develop training programs
• Analysis of training needs through complaints document, delay documents and observation
• Estimating training budgets and timelines as per the training plan
• Working closely with Spa in charge,E &Q department,HR department and ensuring Delivery within the timeline and approved budget.

Training Delivery

• Ensure excellent delivery of Training programs as per the organizational standards to new and existing therapists.
• Design and devlopment of Training course outlines based on training needs and maintaining report on Training and Refresher courses within agreed formats and timescales.
• Ensure all company training processes and standards are applied in a way that is consistent across the spas and is adopting best practice wherever identified
• Identify, select and manage external training, agencies and providers necessary to deliver required training to appropriate standards when required
• Managing the setting up of Training systems for new joiners and new spas in conjunction with other departments.
• Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery
• Actively participate in the morning briefings and monthly meetings for reiteration of client handling and customer services processes.

Assessments

• Pre, Mid and Post assessments of trainees during the training program and to be able to identify and flag weak trainees.
• Regular assessment of all therapist for retraining, refresher training and new skill training and ensure an annual refresher program for all therapist.
• Regular monitoring of complaint documents and directly interacts with clients whenever required to solve treatment related issues.
• Regularize and monitor refresher training program and ensure an annual refresher program for each receptionist.
• Being able to communicate information about Mystery shopper reports, training events in a timely and professional manner to ensure spas are kept up to date about training and development activities.
• Maintain a minimum number of complaints from clients on their customer handling. Regular assessments through qualitative feedback mechanism to identify receptionist for weaknesses in their customer handling before the clients complain
• Conduct preliminary interview for receptionists to evaluate their level of skills and suitability to the company
• Leads and motivates staff at every step of the way, in training and outside thetraining space.

Record Keeping and Data Management

• Develop and update SOP manuals for all customer services skills and quick references (palm cards) for customer service handling.
• Keeping training materials up to date and innovates new training techniques to keep up with the changing requirements and interest of the trainees
• Maintain proper records of training assessment for each training program
• Maintain Mystery shopper reports and plan refresher and retraining program as required.
• Develop, maintain and strategize the Training calendar so as to ensure optimum no of training programs delivered and maintain database of Training program details.
• Prepare feedback or reports on training groups, targets and accomplishments
• Analyse the course & evaluations in order to judge effectiveness of training sessions and develop recommendations for improvement.

Essential Skills required

• Creativity as a trainer to develop new training techniques and bring in new ideas and concepts
• Enthusiasm in creating innovative solutions to common/ unique customers\' complaints
• Ability to use independent judgement to manage and impart confidential information
• High in observation, awareness and motivational skills
• Work under minimum supervision
• Energetic with a positive attitude.
• Willingness to work with a flexible schedule.
• Attention to detail with an ability to analyse data and provide recommendations
• Proactive and Team Player
• Willing to accept challenges

QualificationsGraduation A1 awards - previously known as (D32/33) vocational assessor / 730 teaching qualifications/ certificate in education.Experience

• Tech School, 5 to 6 Years work experience
• Minimum 5 years of experience as a trainer in the beauty industry.

Key Role

• To plan, organize and lead the training department and provide feedback to the management and suggestions for additional requirements as per Company Standardized procedure.
• In-depth professional knowledge of beauty treatments and products and training functions to implement and introduce information as required.
• Deliver product training to new and existing clients.
• Play a key role in business development and retail of Company

Edarabia