Job Description

At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. So we embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty. Reimagine your future, with Sephora.

Mission: Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting the objectives set by the Store Manager/Director.

Responsibilities

Client Experience:

Win clients loyalty. Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations. Share skincare, makeup or fragrance knowledge to build the sale and basket. Introduce complimentary services to the client and assist to uplift the average basket sales. Apply Sephora Attitude with the use of digital tools to enhance the clients experience.

Education & Demonstration:

Assist and guide clients on the most appropriate range of products, according to their needs and skin type. Support your store team in explaining and demonstrating new products to the clients. Display an exceptional image and body language in accordance with the Sephora grooming guidelines. Make sure to set example and be a role model at all time.

Sales:

Use the Sephora Attitude & selling techniques to build and maximize each client's basket. Contribute in achieving store monthly turnover. Contribute to the store commercial and operational KPIs. Have a focus on achieving the stores services target.

Operations:

Apply the policies and procedures according to Sephora standards. Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards. Assist your store in all departments where necessary (cash, operations other axis). Contribute to the overall store's image through cleanliness and product restocking. Contribute to improving on audit finding.

Know How:

Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (Axonify).

Relationships

Internal Relationships:

Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR & Training team.

External Relationships:

Clients, Brand Promoters. Brand Trainers, Security, and Cleaning Team.

Job Holder Profile

Training Knowledge:

Basic skincare, makeup or fragrance knowledge.

Experience:

Proven successful sales and services in store. Minimum 1 to 2 years' experience in sales.

Languages:

English - minimum intermediate level. Arabic is a plus.

Competencies:

Strong selling techniques. Good communication skills. Punctual. Innovative.

While at Sephora, you'll enjoy...

Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful. Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you're empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless. Creativity Unleashed: At Sephora, you're encouraged to explore, innovate, and have fun while working with diverse clients, teams and leaders. You won't just partner with iconic brands; you'll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we're defining the future of beauty. Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.