We are seeking evening/night Guest Services Specialists (we call that a "Bay Host"). Bay Hosts are dedicated to delivering exceptional service and genuine hospitality. Bay Hosts have extensive knowledge of our food and beverage offerings and are people-oriented, fun and engaging. Bay Hosts are entertainers, ensuring that each Guest has a memorable experience each and every visit. Bay Hosts report directly to the General Manager.
Responsibilities include the following:
• Provide above-and-beyond service to Guests with a friendly face
• Own the overall Guest experience from check-in to check-out
• Learn the ins and outs of our golf simulators to steer Guests towards appropriate gameplay and maximize user experience
• Maintain extensive knowledge of our food and beverage offerings
• Maintain up-to-date knowledge of all of our products and business lines
• Ensure the golf simulators are clean and presentable
• Display attention to detail by actively checking in with Guests throughout their booking
• Ensure Guest satisfaction and engagement at all times
• Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf
Job Types: Full-time, Permanent
Experience:
• Bay host in UAE: 1 year (Preferred)
• evening/night Guest Services Specialist: 1 year (Preferred)
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