• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Ability to prepare and suggest classic and innovative beverages.
• Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Basic computer skills including MS Office is preferred.
• Ability to understand effective approaches of communication with different individuals.
• Able to communicate clearly with peers and superiors applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• All bottles and ingredients should be set up as per the bar\'s standard to assure they are in easy reach and facilitate effective service.
• Assure that all beverages, such as wines or juices are fresh and in good order to be served.
• Assist the Bar Supervisor and manager to create new mixed drinks and cocktails for promotional activity and new menus.
• Is well trained in offering and serving cigars as per standards.
• Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
• Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
• Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Clean and sanitize the bar areas after each shift and when required.
• Carry out periodic deep cleaning of all related bar areas including storage facilities and fridges.
• Operate the required steps on the point of sales system in order to process food and beverage orders.
• If requested being able to carry out cashiering and daily cash and credit collections.
• The Bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

Mandarin Oriental