Job Description

Company Description The Role



• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the F&B manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:



• To approve schedules for all personnel according to forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• To recommend hiring, promotions and dismissal to the Food & Beverage Office.
• To be involved in planning of promotions, beverage purchases and pricing.
• To advise and consult with the bar with regards to service matters and bar standards.
• To be constantly aware of the food & beverage cost of sale.
• To provide consumption data for purchasing purposes.
• To work constantly towards reducing stock holding together with cost control and storekeeper.
• To coordinate Food & Beverage Manager for all marketing activities and public relations related to the bar.
• To be fully aware at all times of competition activities, theme nights and pricing.

Operations:

• Manages the stocks and setup for the bar in line with brand standards
• Applies the procedures for opening and closing a point of sale
• Provides a friendly and personal welcome for guests and is constantly attentive to their needs
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Takes orders, serves guests and handles cash operations
• May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
• Promotes the bar's special offers, cocktails and full range of products

Administration:

• Helps meet the department's targets by following the preparation instructions to the letter and using the right doses, by avoiding waste and loss of merchandise and by respecting the hotel's procedures and internal audit processes
• Helps manage stocks and inventories
• Manages invoicing and cash operations for the services sold
• Is responsible for the bar's cash holdings

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Accor Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.


Does not disclose any financial information or any other information of the Accor Hotels.

Our Values



Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion


We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect


We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest


Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation


We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

The Role



• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the F&B manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:



• To approve schedules for all personnel according to forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• To recommend hiring, promotions and dismissal to the Food & Beverage Office.
• To be involved in planning of promotions, beverage purchases and pricing.
• To advise and consult with the bar with regards to service matters and bar standards.
• To be constantly aware of the food & beverage cost of sale.
• To provide consumption data for purchasing purposes.
• To work constantly towards reducing stock holding together with cost control and storekeeper.
• To coordinate Food & Beverage Manager for all marketing activities and public relations related to the bar.
• To be fully aware at all times of competition activities, theme nights and pricing.

Operations:

• Manages the stocks and setup for the bar in line with brand standards
• Applies the procedures for opening and closing a point of sale
• Provides a friendly and personal welcome for guests and is constantly attentive to their needs
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Takes orders, serves guests and handles cash operations
• May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
• Promotes the bar's special offers, cocktails and full range of products

Administration:

• Helps meet the department's targets by following the preparation instructions to the letter and using the right doses, by avoiding waste and loss of merchandise and by respecting the hotel's procedures and internal audit processes
• Helps manage stocks and inventories
• Manages invoicing and cash operations for the services sold
• Is responsible for the bar's cash holdings

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Accor Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.


Does not disclose any financial information or any other information of the Accor Hotels.

Our Values



Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion


We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect


We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest


Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation


We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications

Hotel Management Graduate


Atleast one year of experience as a Bartender