• To provide the best possible service to our guests in accordance with our cycle of service, and to serve customers in a professional, efficient, and courteous manner.

• To be fully familiar with every beverage and dish served in the Bar and Restaurant and to provide explanations as requested.

• To treat our guests like Superstars!

• To follow our Cycle of Service at all times.

• Preparing beverages following recipes and in line with company standards.

• To assess customers needs and preferences and make recommendations, staying guest focused and nurturing an excellent guest experience at all times.

• To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.

• To be familiar with the composition of all menu items.

• To ensure that the bar counter maintenance is always respected and that our guests are always at ease and comfortable when sat down at the bar.

• To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.

• To redirect customer complaints to the Bar manager/General manager.

• To ensure correct set up of the bar in line with laid-down procedures and par levels.

• To clean the agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.

• To be continually aware of, and maintain, the highest standards of personal hygiene and dress code.

• To attend meetings and training courses as required.

• To ensure customers identification is checked when applicable and confirm legal drinking age requirements are met.

• To identify when a customer is intoxicated and follow UAE law by discontinuing service.

• To report any suspicious packages or parcels to management without delay.

• To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.

• Carry out any other reasonable request asked by the management.

Solutions Leisure Group