Job Description

The Barista is responsible for creating and serving high-quality coffee drinks and providing excellent customer service in a fast-paced environment. They must have a thorough understanding of coffee, espresso machines, and the ability to craft a variety of beverages while ensuring a welcoming atmosphere for customers.

Key Responsibilities

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Coffee Preparation

: Operate espresso machines to prepare espresso-based drinks (e.g., lattes, cappuccinos, macchiatos, etc.). Brew and serve a variety of coffee drinks, including drip coffee, cold brew, and specialty drinks. Grind coffee beans, steam milk, and ensure drink consistency and quality. Prepare and serve non-coffee beverages such as tea, hot chocolate, and smoothies.

Customer Service

: Greet customers warmly, answer questions, and take orders. Provide product recommendations and explain menu items. Handle customer complaints and concerns in a professional and friendly manner. Maintain a positive and helpful attitude at all times.

Maintaining Cleanliness

: Keep the work area, equipment, and cafe clean and organized. Follow health and safety guidelines for food and beverage preparation. Ensure all equipment is regularly cleaned and maintained. Refill supplies such as coffee beans, milk, and syrups as needed.

Cash Handling and Point-of-Sale (POS)

: Take customer payments and operate the cash register. Process credit card transactions, provide change, and issue receipts. Track inventory and assist with ordering supplies when needed.

Teamwork

: Collaborate with team members to ensure smooth operations. Assist with training new baristas and sharing knowledge about coffee preparation. Contribute to a positive and cooperative team environment.

Additional Duties

: Participate in promotional or special events as directed by management. Assist with inventory control and stock management. Ensure a friendly, clean, and inviting atmosphere for customers.

Skills and Qualifications

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Previous experience as a barista or in customer service is preferred but not always required. Ability to operate coffee machines and equipment. Knowledge of coffee beans, brewing methods, and espresso preparation. Excellent communication and interpersonal skills. Strong multitasking ability and attention to detail. Ability to stand for long periods and work in a fast-paced environment. Basic math skills for handling transactions and making change. Ability to follow health and safety standards.

Work Environment

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Baristas typically work in coffee shops, cafes, or restaurants. The environment can be fast-paced, especially during peak hours. Flexibility with work hours is often required, including weekends, mornings, or evenings.
Job Type: Full-time