Do you see yourself as a Front Desk Agent for InterContinental Hotel\xc2\xae Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental\xc2\xae brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to the world's most international luxury hotel brand.The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1000 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.A little taste of your day-to-day

• Effectively manage the restaurant by ensuring the following:

+ Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.
+ Adhere to opening and closing procedures.
+ Adhere to bill paying procedures.
+ Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
+ Personally meet and farewell a maximum of restaurant guests.
+ Encourage and motivate staff to provide optimum service during all shifts.

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.
• Develop and implement Promotions Calendar for F&B products in restaurant.
• Manage special event concepts.
• Anticipate market changes and review operations when necessary.
• Conduct competitor analysis.
• Create positive publicity opportunities.
• Manage customer database and utilise effectively.
• Up-sell property facilities
• Actively pursue cost saving measures
• Recycle wherever possible.
• Manage beverage cost and other expenses.
• Forecasting, budgeting.
• Stock control
• Analyse food and beverage statistics through point-of-sale system
• Hiring
• Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
• Performance Management
• Health and Safety & HACCP
• Outlet maintenance upkeep
• Address and resolve guest complaints promptly to maintain a positive reputation.
• Assist in developing seasonal offerings.
• Engage suppliers to support special events & promotions.
• Source and arrangement entertainment.
• Support overall F&B training by organizing a product-based training.
• Support other outlets.

What we need from you

• Great communication skills.
• Leadership skills.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion of food and curiosity for something new.
• At least 2 experienced in similar role.

What you can expect from usWell reward all your hard work with competitive salary and benefits.Join us and youll become part of the global IHG\xc2\xae family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

eQuest