Job Description

• Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function. Read and analyze Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guests' requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs.
• To provide a courteous, professional, efficient and flexible service at all times, Establish and improve the reputation of the hotel by offering a very personalized style of service as per Holiday International Hotel Standards of Performance.
• To continually enhance and improve the efficiency and organization of the department, by design and implementing administrative systems.
• Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc. Prepare correspondence to customers, internal booking reports and file maintenance.
• Promptly respond to all inquiries.
• Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
• Completing 'Request for Proposal' forms from companies requesting rates and detailed hotel information.
• Work with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and wellbeing.
• Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).
• Prepare signage and menu items for all banquet events function.
• Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.
• Sending Banquet event proposals to the guests and being in timely contact with them.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure prompt responses for all enquiry through telephone, fax and emails.
• Act as a liaison between all related hotel departments and host of the function. Communicate and work with other departments within the hotel to provide quality service to customers
• Ensure orders and requisitions for the Catering and Banquet departments are completed.
• Respond and act upon any special requirement which function host has requested.
• Maintaining the entire banquet sales correspondence database.
• Maintain departmental reports and procedures.
• Maintain all client information and folders.
• Coordinate with Banquet operations on a timely basis to ensure complete customer satisfaction.
• In case of any group request for banqueting function from the existing suppliers to get involved in pre-convention meetings, training and other sales related meetings as required.
• Update Catering and Banquets calendar on the Sales and Catering software.
• Perform all duties as deemed necessary for the success of the department.
• Can join ASAP!.

Job Type: Full-time