AVP Legal and Support Manager - Credit Operations/Collections - UAE Nationals Preferred
The growing importance of support functions require a dedicated seasoned resource to focus and lead the legal and controls aspects within Credit Operations of the UAE Wealth Business, namely Credit Initiation, Collections and Fraud units.
Key Responsibilities:
Handle legal matters such as Civil and Accounting cases for the Collections and Fraud teams, including interactions with external counsels, government and court-appointed officials.
Work closely with a team of Controls Officers across Credit Operations to ensure activities are diligently carried out, and processes comply to existing company policies and guidelines, as well as local regulations with quality oversight.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Perform analysis on results and reporting based on reviews completed. Communicate results to the Operational teams including root cause analysis on defects
Work with multiple MIS and system teams to ensure data is available for result analysis
Work with Ops Quality Control team members across multiple sites
Help drive consistency between the functions of Credit Operations through quality reviews, control reviews, audit feedback and results
Development Value:
Opportunity to work in a fast-paced environment with multiple priorities and challenging tasks
Progression to other areas within the UAE Wealth Operations functions that also consist of Core Operations, Customer Service and Data Analytics
Knowledge/Experience:
Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases, including interactions with external law firms and court-appointed financial experts
8+ years\' experience in Consumer Banking (Unsecured Credit Lending)
Familiarity with local regulations such as the Consumer Protection Regulations
Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases, including interactions with external law firms and court-appointed financial experts
Sound knowledge of legal and controls elements
Ability to think out of box suggestions
Skills:
Fluent and competent in Arabic (read/write/spoken)
Effective time management skills
Strong knowledge of Consumer banking asset products such as credit cards and personal loans
Can exercise independence of judgement and autonomy.
Ability to influence external stakeholders
Client-centric focus
Strong understanding of business priorities and criticality of adherence to timelines
High level of understanding of controls framework and importance of escalation and transparency
Competencies:
Results oriented, assertive, innovative, resourceful and attentive to details
Ability to work in fast-paced environments, multitask and react in short timeframes
Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions
Qualifications:
University degree
Job Family Group: Compliance and Control
Job Family: Business Control
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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Job ID 24757839
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