Company DescriptionJoin the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. JOB PURPOSE:Bank needs to investigate all incidents of Fraud reported by customers, staff, police or through any anonymous channel. The role requires management of team that reviews incidents reported to Bank and ensure that such incidents are investigation in-line with the guidelines within the defined timeframe.Further, wherever required these incidents are reported to internal stakeholders and regulatory authorities wherever required.Also, the role holder is required to identify thematic trends pertaining to the frauds and help in developing strategies to prevent their re-occurrence.Job ContextSpecific AccountabilityManage & control team members associated with investigation of following types of Fraud

• Fraud related to Mobile Banking
• OTP compromise by customer
• Wallet frauds
• Desktop investigations

• Manage and ensure alerts generated in the Enterprise Fraud Monitoring System and the Risk Based Authentication system are reviewed to identify fraud and mitigate the risk.
• Undertake review of rules in the fraud monitoring system and improve rule effectiveness to mitigate risk and trends identified.

• Identification of new fraud typologies and risk. Prepare defence against them by suggesting or amending rules or changes in the detection process.

• Conducts and/or support complex investigations. Also, support and review investigations managed by their team members.

• Review of new products/services launched by the Bank to understand impact on fraud control measures, capacity and review of rules to manage their effectiveness.

• Undertake action on the customer account to prevent account being used as mule account or to prevent customer funds.

• Scheduling staffing to ensure coverage during weekends and holidays

• Ensure team is reviewing alerts generated in the main Fraud Monitoring System efficiently and as per agreed TAT.

• Custodian of SOP.
• Process improvement, either through automation or lean or six sigma techniques

• Collaboration with different departments within FAB to obtain data that assists in investigation of fraud.

• Review and approval of Archer incidents.

• Ensure MIS reports are assigned and completed by respective team members.

• Stay updated on the emerging risks and typology in the bank.

• Engagement with regulators and enforcement authorities on a need basis.

QualificationsThreshold Qualifications

• Graduate
• Certified Fraud Examiner, Information security or AML related certification will be preferred.

Years & Nature of Experience

• 6-8 years of work experience in operational activities at a bank or a financial organisation
• Experience of using technology for process better improvements and efficiency
• 4-5 years of work experience in transaction screening / fraud monitoring.
• Rounded knowledge of banking products

Value-based Behaviours

• Trusted, Knowledgeable, Collaborative and Enterprising
• Should not be intimidated to perform daily task under pressure and with tight timelines.
• Embraces Teamwork
• Good people management skills.

Technical Competencies

• Knowledge of banking products, channels and fraud schemes including those related to Corporate Banking, Treasury, IT and Operations and Personal banking group.
• Good Oral and written Communication skills.

Knowledge of Arabic is an advantage. * Good analytical skills

First Abu Dhabi Bank