Job Description

Date: 28 Nov 2024
Location:
Sharjah, AE
Department: Support Services
:
MAJOR FUNCTIONS


• Oversees the design, installation, and maintenance of audio-visual systems
• Managing and administering the AV & home automation equipment and software currently deployed at Crescent locations including, but not limited to, group companies and residence locations in the UAE and around the globe.
• Developing, Reviewing and refining the requirements, scope of work, bill of materials, and system specifications for each project.
• Developing and updating AV drawings, schematics, and diagrams.
• Communicating and resolving any technical issues, changes, or risks that may arise during the project lifecycle.
• Conducting site surveys, testing, and commissioning of AV systems and providing training and support to end-users
• Design and setup of meeting/conference rooms to provide an immersive AV experience considering room acoustics, coverage, aesthetics, etc.
• Managing the documentation and records of the project, such as contracts, invoices, warranties, and manuals
• Inventory/Asset Management
• Provide AV support to the user community as and when required.
• Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
• Will be an escalation point for AV/home automation related issues.
• Will work closely with vendors to identify and implement/procure relevant technologies required to support or enhance AV/home automation services.


ESSENTIAL FUNCTIONS


• Planning & deployment of changes to existing AV infrastructure based on client requirements.
• Planning & deployment of AV infrastructure for new projects including, but not limited to, design, programming, recommendation of equipment, proposal reviews, etc.
• Administration & maintenance of AV and home automation equipment and software.
• Run periodic video, audio and signal testing. Diagnose and resolve technical hardware, software and connectivity issues related to AV/home automation systems and services provided by the IT team.
• Ensure all AV and home automation systems are always available and in working condition.
• Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
• Perform routine hardware and software maintenance on AV and home automation equipment including any upgrades and patches that may be required.
• Identify and escalate situations as required.
• Troubleshoot communication or connectivity related issues on AV and/or home automation systems.
• Provide prompt and quick service.
• Provide Support and assistance to System Engineers, Support Engineers and IT Managers when required in setting up or troubleshooting AV/home automation systems.


Reporting and Working Relationships


• Reports to the Manager, IT Infrastructure.
• Will work closely with Interior Designers, MEP Engineers, Electrical engineers, etc., as required on Projects.
• Liaises and coordinates with the Systems Engineers and Support Engineers to resolve issues/problems facing users.
• Liaises with external suppliers to secure AV products and services.
• Exhibits and maintains an excellent relationship with all Crescent staff.


Continuous Improvement of Position


• Ensure that every issue is logged and followed up with all concerned stakeholders till it has been satisfactorily resolved.
• Conduct regular research on contemporary AV/home automation practices and recommend improvements/enhancements.


Minimum Educational, Technical Qualifications/Certifications Required


• Bachelor's degree in Electrical & Electronics or a degree in audio/visual engineering, sound engineering or a related field, such as digital media.
• Experience & certification on Crestron, Savant, RTI or other similar technologies
• Licensing certificates like the Certified Technology Specialist (CTS) will be an advantage.
• Experience/certification with any other AV platform such as Dynalite, Neutron, RTI, Biamp, Bitwise, Wlan, etc..
• Project Management certifications such as PMP or Agile will be an advantage.


Minimum Professional Experience Required


• 10 to 12 years' experience with AV and home automation systems, preferably with a reputed AV/IT Solutions Provider or Systems Integrator


Special Requirements and Conditions


• Driving license is a must.
• Own car will be an advantage.