Job Description

ob Overview

The role holder is responsible for being the ambassador for the Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer satisfaction.

Key Accountabilities

Roles and Responsibilities

• Meets and greets customers according to company standards.
• Effectively receives customers, fully observing all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customers.
• Verifies the vehicle and customer details and updates the system, especially for vehicles coming in for the first time.
• Prepares all necessary documentation as per standards.
• Discusses and gets the customer's consent for the needed repair/service, including charges and the expected work completion.
• Checks the vehicle for any damages, noting all scratches, dents, etc., on the booking-in sheet/job card before acceptance. Ensures that customers' belongings and valuable items (e.g., Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
• Opens job cards as per service requirements, including additional requested work by the customer and work identified during service reception at the car, with the customer's approval.
• Follows up on work progress, consulting the customer and getting approval for additional jobs if they arise. Keeps the customer updated on any changes, delays, or variations from the initial agreement.
• Verifies that all customer requests are completed after work is done and records updated. Informs the customer and sets up the delivery appointment.
• Updates and records all necessary information in the system.
• Explains charges and all work carried out clearly during vehicle delivery.
• Follows up with customers via calls to build long-term relationships.
• Maintains a high level of quality interaction with customers at each step of the role.
• Ensures 5S implementation.
• Maintains harmonious relationships among staff and strives toward attaining departmental objectives.
• Reports to and consults the immediate supervisor regarding any untoward incidents or problems requiring managerial decisions.
• Undertakes additional tasks as assigned by management from time to time.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the Line Manager and ensures achievement throughout the year.
• Identifies training and development requirements, agreeing on them with the Line Manager to ensure the necessary training are arranged and attended.
• Strives to achieve the highest levels of proficiency in all competencies and skills required for the role.
• Keeps abreast of professional developments, new techniques, and current issues through continued education and professional growth.

Qualifications/Requirements

• Knowledge of current and best stock inventory systems
• Proven ability to work independently and with others
• Able to manage complex human relationships and be culturally sensitive.
• MS Office skills
• Professional certification (preferred)
• English - Fluent (required), Arabic (preferred)

Job Types: Full-time, Permanent, Contract
Contract length: 6 months

Pay: From AED3,000.00 per month

Application Question(s):

• Are you comfortable working in Al-Sajaa (Sharjah)
• This is a non-extendable 6 months project. Are you comfortable with that? (Visa provided)

Application Deadline: 31/12/2024