Job Description

• Coordinate with the service team to ensure parts are available or ordered promptly when needed
• Receive, unpack, and store parts
• Track inventory and input items into the company log to ensure accurate inventory counts
• Monitor and manage inventory levels, ensuring that the parts department is well-stocked with commonly used items while minimizing excess stock.
• Process parts orders efficiently, ensuring accurate and timely delivery to the workshop or customers.
• Liaise with suppliers to order parts, negotiate pricing, and manage delivery schedules to ensure the timely availability of required items.
• Maintain accurate records of all parts transactions, including orders, returns, and inventory levels.
• Handle returns and warranty claims, ensuring that defective parts are returned to suppliers or replaced as needed.
• Ensure that all parts are correctly priced, updating prices as needed and ensuring that margins are maintained.
• Coordinate with the service and workshop teams to ensure that parts are available when needed, minimizing delays in repairs and maintenance.
• Manage special customer orders, ensuring that non-stock items are sourced and delivered in a timely manner.
• Conduct regular stock audits to ensure inventory accuracy and to identify any discrepancies or loss.
• Process payments and returns when necessary
• Maintain and update parts catalogs, ensuring that all available parts are listed accurately and accessible to both staff and customers.
• Stay up to date with the latest automotive parts and accessories and participate in training to enhance product knowledge.
• Identify opportunities to improve parts department processes, enhancing efficiency and customer satisfaction.
• Maintain the highest levels of multi brand product knowledge & competitive products, personal development& integrity, quality standards and business ethics.
• Takes the initiative and suggests developing and improving works quality and standard.
• Always ensure highest degree of customer satisfaction and retention.
• Always communicate professionally with customers before, during & after the sale.
• Handling customer complaints and ensuring corrective action has been taken.
• Focus on quality of customer service & regular follow-up.

Qualification and Skills

• 5+yrs Experience working in automotive parts
• Good understanding of bulti brand automotive parts.
• MS Office skills
• English - Fluent (required)

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month

Experience:

• Automotive Parts Advisor: 5 years (Required)