Auto Repair Workshop Manager
Fujairah, United Arab Emirates
Job Description
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- Experience in auto repair and/or fault diagnosis
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
- Monitors technicians\' daily productivity reports and corresponding payroll records.
- Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor and dispatcher when necessary.
- Attends managers meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
- Mechanic: 4 years (Required) UAE Experience a must
- Arabic, English & Hindi
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Job Detail
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Job IdJD1671665
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFujairah, United Arab Emirates
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EducationNot mentioned