The British Embassy Abu Dhabi has vacancies for two (2) Entry Clearance Managers under UK Visas and Immigration (UKVI), job grade Higher Executive Officer (HEO) on a fixed-term contract for (1) one year with the possibility of renewal.The jobholder will be responsible for managing in a way that enhances the performance and develops the potential of all staff within the department, preventing immigration abuse and protecting integrity of the systems that bring communities together and improve the UK\'s competitiveness as a destination for travel, trade, migration & investment.Duties and responsibilities:

• To manage resources and oversee processes to ensure that visa applications are assessed and reviewed to a high standard of decision quality that Customer Service Standards are met and exceeded and that UKVI Operating Mandate is adhered to.
• To motivate and support visa section staff through effective line management, by providing practical guidance and clear goals and ensuring regular constructive dialogue and open communication.
• To promote and uphold high professional standards, endorsed by personal example and encourage individual responsibility for maintaining the overall professionalism and integrity of the Visa Section.
• To ensure all management controls are in place and checks are carried out in accordance with Best Practice guidelines and that statistical returns are fully and correctly completed within time limits.
• To manage resources proactively to ensure an effective response to changing demands and priorities including by active change management.

Resources Managed

• Direct line management of Entry Clearance Officers (ECO) - EO Grade

The above list is not exhaustive, and the job holder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy emergency planning and any response to a crisis.Key behaviours required:

• Leadership: Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
• Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
• Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
• Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.

Eligibility

• Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality, or EU nationality in order to gain and maintain the level of clearance required.
• Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.
• Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - these are not part time positions or available for remote working.

Essential qualifications, skills and experience

• A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.
• Previous Entry Clearance Officer experience.
• Understanding of UKVI sections/operations and UK Immigration rules.
• Good working knowledge of IT, including Microsoft Office applications (Word, Excel, Teams, Outlook).
• Able to work as part of a team and be adaptable to new working methods.
• Able to prioritise work effectively when under pressure.
• Able to work under pressure as part of a large team and complete tasks on time and to an agreed standard
• Able to remain customer focused, polite and courteous under pressure.
• Able to manage own work with minimal supervision.
• Flexible and positive about working in a forward thinking, modern and motivated department, which is working at the forefront of visa work.

Language requirements:Language: English
Level of language required: Fluent spoken and written.Required behavioursChanging and Improving, Leadership, Managing a Quality Service, Seeing the Big PictureApplication deadline6 October 2024GradeHigher Executive Officer (HEO)Type of PositionFull-time, Fixed term, with possibility of renewalWorking hours per week40RegionMiddle East & North AfricaCountry/TerritoryUnited Arab EmiratesLocation (City)Abu DhabiType of PostBritish EmbassyNumber of vacancies2Salary CurrencyAEDSalary24,911Type of SalarymonthlyStart Date1 November 2024Other benefits and conditions of employmentWorking hours and remuneration:The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).The salary for this role is AED 24,911 per month.There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.This role is for a full-time employment, on a fixed term contract basis for one (1) year, subject to six (6) months\' probationary period. The contract may be extended, subject to satisfactory performance and on on-going business requirement.The Embassy is open from Monday to Friday from 0700 to 1800 hrs. The Employee\'s normal weekly working hours are forty (40) Monday to Friday (inclusive). This is inclusive of one-hour paid rest break for each five (5) hours worked; the timing of the rest break shall be approved by the Employee\'s Line Manager and in accordance with operational requirements.The Embassy has an active Learning and Development Committee, and the whole of Post is committed to providing the time and resources for staff to develop personally and professionally. The 70/20/10 learning and development model is applied in a flexible manner, with extensive informal and formal opportunities readily available.The successful candidate will be required to transfer their visa under the Embassy\'s sponsorship.Additional informationHow to apply:Interested candidates must include to their online application form: * An updated Curriculum Vitae (CV);

• A covering letter/motivation essay stating how you meet the requirements of the role; and,
• Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required. Please refrain from the use of AI based tools when completing your application, this is to ensure a fair competition for all candidates and helps maintain the integrity process. If the use of AI is identified, your application may be rejected.

Applications that do not include this information will not be considered.Closing date for applications is at 23:55 UAE local time on 06 October 2024.Applications received after the stated deadline will not be considered.Internal candidates (i.e., those employed by the British Embassies in Abu Dhabi & Dubai) applying for this position are advised to inform their current line managers upon submission of their application.Process:The recruitment process, including security clearance, is expected to take around two to three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate\'s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.Due to the large number of applications, we receive, only those shortlisted for the next step of the recruitment process will be contacted.The start date mentioned in the job advert is tentative and the successful candidate will be required to undergo security vetting procedures before employment can begin. Any offer of employment will be subject to the candidate achieving suitable clearances.Appointable candidates who were unsuccessful may be placed on a \'reserve list\'. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

HM Government