:Responsible for movement of documents, handling, files and general office support activities as appropriate.Responsibilities:

• Responsible for the movement and filing of documents across departments.
• Maintain general cleanliness of the department.
• Handover pending cash bills and credit bills to credit patients, obtaining acknowledgments.
• Make photocopies of reports and correspondence as needed.
• Answer staff and patient queries, route them to appropriate individuals, and take messages when necessary.
• Coordinate maintenance and repair of office equipment.
• Obtain signatures from managers or respective officials for discounted, free, or pending cash bills.
• Work evenings, nights, weekends, and holidays as per the schedule set by the head of the department.
• Adhere strictly to organizational policies, especially those related to infection control, patient safety, EHSMS, HAAD, JCI, and ISO standards.
• Support Continuous Quality Improvement and actively participate in quality assurance activities of the service.
• Exhibit effective interpersonal skills in interactions with department staff, associates, and management.
• Maintain confidentiality as per the signed agreement.
• Demonstrate active listening skills to promote effective communication.
• Develop a thorough understanding of hospital policies and procedures and show respect for them.
• Perform other duties as assigned by the head of the department.
• Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, cooperating with hospital management.
• Work in accordance with documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures for safety preparedness.
• Report OSH hazards, incidents, near misses, and issues, assisting in preparing risk assessments and incident reports.
• Follow waste management procedures and policies.
• Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
• Use appropriate personal protective equipment (PPE) and adhere to safety protocols.

Qualifications:

• Qualification: Intermediate (10+2)
• Experience: Fresher or 0-2 years in a back-office role
• Skill Set: Active with strong interpersonal and organizational skills
• Language: Proficient in English; Arabic is desirable but not mandatory

NMC Healthcare