Job Purpose To supervise the receipt, storage and inventory movement across retail business. Organize accurate picking, packing and facilitate time delivery to stores and customers. Job Requirements Education/Certification and Continued Education
A relevant vocational qualification would be an advantage.
Years of Experience
2-3 years experience within retail logistics or warehouse operations.
Knowledge and Skills
Good knowledge of material receiving, storage and handling gained through formal trainings or work experience.
Working knowledge in any WMS and Ecommerce fulfillment knowledge is preferred.
Process driven, Excellent attention to detail and who Can work with minimal guidance.
Essential Roles and Responsibilities Functional Roles and Responsibilities
Oversee receiving of all shipments into the warehouse against procurement records. Ensure order accuracy and reporting of any inconsistencies or damages in a timely manner.
Manage the quality check activities and ensure every item is properly tagged. Organize storage in a safe and secured manner to avoid any possibilities of damage or loss due to improper handling.
Ensure timely submission of Good Receipt Note (GRN) to Finance for supplier invoice matching and payments.
Supervise timely discrepancy/damage reporting and escalations as required.
Arrange picking, quality check and packing of items based on store and customer orders. Coordinate with last mile team for deliveries.
Daily SLA monitoring for both inbound, outbound operations and ensure the daily SLA timelines are met without exception.
Manage the Sales force tickets and ensure timely response is given to all the cases assigned to the warehouse.
Handle the store and customer returns and ensure necessary actions are done withing stipulated SLA timelines.
Manage the shifts and ensure the shift targets are achieved on daily basis.
Track and maintain records of user productivities and ensure the warehouse assistants KPI\xe2\x80\x99
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