Job Description

Work Flexibility: Hybrid

After developing the skills and certifications necessary to optimally perform in this technical and clinical role, gains hands-on training and experience on the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.

You will provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. You will resolve technical product and service issues as needed and provide training, ongoing in-services, and customer education to assigned account(s).

What you will do: Clinical and Technical Expertise: Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage. Complete JR 101 and 201 training and develop an understanding of all basic manual procedures. Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis. Build knowledge of Stryker implants, instrumentation and applicable clinical benefits. Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning. Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery. Build troubleshooting skills to solve technical issues related to the robot. Collaborate with Education and Field Service teams to learn basic technical components of the robot.

Account and Territory Management: Shadow and assist in day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Successfully complete supervised cases needed to obtain full certification for each application. Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff. Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries. Learn and complete all necessary account administration duties (e.g. Case Tracker daily updates, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements. Assist in product demonstrations and lab logistics to service sales, marketing and potential customers. Build collaborative relationships with internal sales team members to achieve business objectives. Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

What you need Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering Fluent English language skills (Spoken & Written) is a must! Use of computer and MS Office tools Ability to work in a team oriented environment with excellent interpersonal and communication skills Self-motivated, detail oriented and a proven history of ability to make independent decisions Comfortable in Operating Room environment

Travel Percentage: 70%

R532206