Company DescriptionSince launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabats local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Responsible for onboarding of new riders and reboarding of existing ridersResponsible for training and retraining riders about internal SOPs and new features/policiesBuild training SOPs and metrics to measure rider performance and complianceDocumenting all training activitiesAssessing the effectiveness of training through surveys/feedbackGroom rider quality (behavior, appearance, professionalism, presentational, etc)Setting up a performance improvement plan to improve the performance of low-performing ridersProvide a daily/weekly/monthly onboarding/reboarding report to the Rider ManagerReduce rider complaints originating from customersQualificationsBachelor's Degree1-2 years of experience as a training professionalProficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etcStrong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.Influencer and a negotiation with good public speaking and presentation skillsPeople management skills: Experience of managing bigger group of people

Talabat