Elevate your Impact Through Innovation and Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 25% of Fortune 500 companies. Clients include Amazon, Deutsche Bank, Johnson & Johnson, McDonald's, Microsoft, Morgan Stanley, Nestl\xc3\xa9, Novo Nordisk, and Procter & Gamble. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients\' business impact and strategic decision-making. Our team of over 4,500 talented professionals operates in 45 countries, including major centers in India, China, Chile, Romania, Middle East region and North America. Evalueserve is proud to be recognized as a Great Place to Work, offering a dynamic, growth-oriented, and open culture that prioritizes a flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.
At the core of our commitment to employee development is Evalueserve University, our on-demand learning platform that provides access to a wealth of resources and global project experiences. We believe that by nurturing our employees\' growth and empowering them with the necessary tools, we can create award-winning outcomes and elevate their careers, regardless of their backgrounds or locations. Join Evalueserve and become part of our mission to drive impactful outcomes through innovation, collaboration, and continuous learning. Together, we can make a difference and elevate our impact. Watch the video to understand what it means to work at Evalueserve!
Why choose us: We offer a great number of employee benefits, including insurance, holiday pay, maternity leave, childcare, tenure holidays among others. If you apply to the position, we will share more details with you! We are committed to providing equal employment opportunities (EEO) globally, eliminating discrimination, and promoting good relations among employees, regardless of age, disability, ethnicity or origin, sex, gender assignment, gender identity, religion or belief, sexual orientation, and marital or civil partnership status. Evalueserve is an inclusive employer and is proud of its diverse workforce.
Job Requirements

• Improve Customer Journeys: Map and analyse end-to-end customer journey, identifying touchpoints and interactions across various channels (e.g., website, email, social media, etc.).
• Design and deliver multi-channel campaigns and campaigns measurement
• Design and execute performance test and A/B tests to ensure campaigns are optimized
• Implement changes to optimize campaign performance through data-driven insights
• Use data-driven insights to make informed decisions, analysing customer behaviour, preferences, and engagement patterns to improve decision-making.
• Support CRM strategy and Establish rules for customer interactions, ensuring consistent and personalized communication. These rules guide when, how, and through which channels customers receive messages.
• Build customer segments and audiences to target the right customers.

• Work closely with marketing, product, and data teams to align strategies and enhance the overall customer experience.