Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionReporting to the Director of Commerce, the Associate Director of Sales will deliver and exceed budgeted sales for the property in all revenue streams using the most profitable vehicles and strategies. Is responsible for proving leadership and direction to the rest of the team. Drives total revenue with Sales Team, establishing and implementing short, mid and long-term strategies and action plans to achieve the optimal results.Responsibilities * General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Downtown, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.

• On The Job trainers and trainings.
• Group Training Technique trainers and trainings.
• Update and maintain a complete Training Matrix for your department.
• Update and maintain and Job Specification Matrix for your department.
• Ensure the colleagues\' career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Downtown, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities
• Managerial Duties:
• Departmental Duties:
• Customer Focus:
• Colleague Relations:
• Administrative Duties

• Prepares monthly forecasts of accounts along with team.
• Prepares for the weekly Revenue Meeting and Sales Meeting.
• Ensures that all booking systems are maintained to achieve optimal results.
• Maintains accurate records of own managed accounts and ensures team.
• Creates monthly scheduling for team.
• Additional Duties:

• Conducts additional requirements which may be requested by Hotel Management team

Skills & Qualifications

• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 4 years of experience working in a 5-star hotel environment within Sales and Banqueting with proven records of closing sales.
• Previous experience in the GCC an advantage.
• Experience in representing hotel at trade shows and sales missions.
• Must be excellent in using computer and well versed in all computer applications.
• Mature and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Effectively develop, implement, monitor and control strategies and goals.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English.

Apply NowFirst Name (required) 29db73c9Last Name (required) 2c82d486Email (required) bb0fc4faApply Please wait... DoneThank youUn oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 0b438b59Last Name (required) cb292e55Email (required) efb003f6Job Alert 660b6ac8Departments bbfee873 Departments c6941a34Categories a4a308d0 Categories 941c7287Property f256f56e Property 98b656c4Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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