Associate Customer Contact Services

Dubai, United Arab Emirates

Job Description


  • To provide Internal and External customers with accurate information regarding ADCB products and services.
  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
  • Provide correct information to all customers regarding their accounts, credit cards, loans etc.
  • Answer customer queries and resolve simple complaints immediately.
  • Initiate outbound calls when required.
  • Cross sell various retail banking products and generate leads.
  • Maximize returns and minimize risk and enhance relationships for the bank.
  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Skills
  • Diploma holder, University Graduate preferable
  • Bilingual (Arabic & English) is preferred.
  • Previous experience in a Customer Service Environment / Call Centre would be advantage.

Al Fozan Group

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Job Detail

  • Job Id
    JD1663650
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned