Associate Customer Contact Services

Dubai, United Arab Emirates

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To provide Internal and External customers with accurate information regarding ADCB products and services.
Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately.
Initiate outbound calls when required.
Cross sell various retail banking products and generate leads.
Maximize returns and minimize risk and enhance relationships for the bank.
Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity.

Skills

Diploma holder, University Graduate preferable
Bilingual (Arabic & English) is preferred.
Previous experience in a Customer Service Environment / Call Centre would be advantage.

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