Job Description

Shipa Delivery is an online platform that makes it easier for businesses to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.


We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role Summary:




We are looking for a proactive and reliable Handsfree Carrier Associate to join our team.

The ideal candidate will be responsible for assisting customers in the safe and convenient transport of their Shopping Bags using innovative handsfree solutions.



The candidate must be excellent at customer service and have a customer-centric attitude.

The candidate must be physically active, as this role requires walking.

You must be willing to carry baggage, such as shopping bags, for customers.



Responsibilities include but not limited to:



Customer Assistance: Assist customers with the use of handsfree baggage transport


systems, ensuring a seamless, efficient, and comfortable experience.

Baggage Handling: Ensure the proper movement of Baggage handsfree baggage carriers,


while safeguarding customer items.

Safety & Security: Ensure all luggage is handled with care, maintaining the safety and


security of both the items and customers.

Customer Support: Provide guidance and assistance to customers, answering any


questions regarding the handsfree baggage service, ensuring their comfort and satisfaction.

Requirements

Your Qualifications

• Bachelor's degree preferably in logistics, operations, or a related field.

Minimum 1-2 years of experience in customer service or carrier management within the logistics industry.
•

Your Proficiencies



• Strong interpersonal and communication skills.
• Ability to manage and prioritize multiple tasks and responsibilities.
• Fluency in English; knowledge of Arabic is beneficial.