Assistant Vice President
UAE, United Arab Emirates
Job Description
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By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
What you will do:
Required skills to be successful:
What you will do:
- Able to collaborate and coordinate with various department for resolution
- Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers
- Implement new customer service metrics and reporting systems
- Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information
- Monitor call center performance metrics and develop and implement strategies to improve customer service
- Strict adherence to process turn around times and adhere to commitments made to the client
Required skills to be successful:
- Highly motivated with an ability to handle work pressure and to meet tight deadlines
- Excellent communication and interpersonal skills with high customer service orientation
- Excellent time management and organization skills
- Excellent Telephone Etiquette
- Excellent Problem solving abilities
- Excellent Data Analytical skills
- Must have 5+ years of Call Center /Customer service Experience as a team Leader
- Bachelors degree (Commerce/Science / Arts / Business Administration)
- Strong knowledge in Process improvement, Quality Assurance & Training & Development
- Should be a good team player and manage a team of 15 employees
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Job Detail
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Job IdJD1668634
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned