Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.What you will do:
- Able to collaborate and coordinate with various department for resolution
- Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers
- Implement new customer service metrics and reporting systems
- Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information
- Monitor call center performance metrics and develop and implement strategies to improve customer service
- Strict adherence to process turn around times and adhere to commitments made to the clientRequired skills to be successful:
- Highly motivated with an ability to handle work pressure and to meet tight deadlines
- Excellent communication and interpersonal skills with high customer service orientation
- Excellent time management and organization skills
- Excellent Telephone Etiquette
- Excellent Problem solving abilities
- Excellent Data Analytical skillsREQUIREMENTSWhat equips you for the role:
- Must have 5+ years of Call Center /Customer service Experience as a team Leader
- Bachelor\'s degree (Commerce/Science / Arts / Business Administration)
- Strong knowledge in Process improvement, Quality Assurance & Training & Development
- Should be a good team player and manage a team of 15 employeesAbout Orient Insurance PJSC:Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.ABOUT THE COMPANYEstablished in the 1930\'s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940\'s and 50\'s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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